Quality guarantees in the Magyar Telekom Group

Magyar Telekom Plc. has been improving its certified Integrated Governance System for years. So, our firm has by now turned into one operating a uniquely positioned six-pillar Integrated Governance System:

  • ISO 9001 (Quality Control System),
  • ISO 14001 (Environmentally Focused Governance System),
  • ISO 27001 (Information Safety Control System),
  • OHSAS 18001(Workplace Health Protection and Security Control System),
  • ISO 22301 (Business Continuity Control System),
  • ISO 50001 (Energy Efficiency Control System)

Compliance with quality requirements is of a key importance for the company group. The T Brand has become synonymous with quality, wide-ranging and high level services, which is testified by numerous of prizes and recognition earned in the past years  (e.g.: IISA SHIBA Award, Recognition for Excellence in Europe Award, National Quality Award, European Quality Award).

Our firm was the firm among telecommunication firms to submit itself to a review by the certifying institute appointed by the IT and Communication Minister, MATRIX Kft in terms of the compliance of the quality parameters of its services, credibility and integrity of our billing system, as well as our compliance with the legal regulations the authorities prescribe in order to protect consumers.

We have also obtained, in compliance with the stipulations of NMHH Decree No. 13/2011 (XII. 27)  on the requirements concerning the quality of the electronic communication service in terms of the protection of customers and users, as well as tariff credibility, the certificate built on our certified Quality Control System and supplementing the review  thereof.