Wholesale Fast Access quality indicators
Quality indicators measured and published according to NHH Resolution No. DH-23398-31/2007:
Indicator: New access provisioning
time
Definition: Period of provisioning
new accesses to the service fulfilled in 80% of the cases.
Measurement
method:
The new access provisioning time measurement is based on the number of started
calendar days between the date of valid order (or date of entry into force of
the subscription contract) and the date of physical performance of
provisioning, taken from the relevant database.
Unit: provisioning time
[days]
- Measured value (2H2010): 8
- Measured value (2010): 8
- Measured value (1H2011): 6
- Measured value (2H2011): 6
- Measured value (2011): 6
- Measured value (1H2012): 6
- Measured value (2H2012): 6
- Measured value (2012): 6
Indicator: Quality complaint related
fault repair time
Definition: Time of fault repair
launched on the basis of quality related complaints fulfilled in 80% of the
cases.
Measurement
method:
The time of fault repair upon reported quality
complaints indicator measurement is
based on the number of started hours between the date of fault report and the
date of physical performance of fault repair, taken from the relevant database.
Unit: fault repair time
[hours]
- Measured value (2H2010): 46
- Measured value (2010): 44
- Measured value (1H2011): 31
- Measured value (2H2011): 37
- Measured value (2011): 33
- Measured value (1H2012): 25
- Measured value (2H2012): 24
- Measured value (2012): 25
Indicator: Service availability
Definition: Ratio of the total time
of service availability to the total theoretical service time in the data
collection period.
Measurement
method:
The service availability indicator is calculated on
the basis of the Service Provider’s support systems and records. Defective
performance statistics are calculated on the basis of the total time between
the time of fault report received by the Service Provider (in respect of faults
within the control of the Service Provider) and the time of fault repair in the
data collection period. The total number of defective hours is the number of
defective hours added up on the basis of fault report records plus the period
of non-scheduled and schedule downtime periods (service outages). The annual
service availability is the ratio of total defective time in the given year to the total service time in the given year for
all subscriber access points expressed in
percentage.
Unit: availability [%]
- Measured value (2H2010): 99.908
- Measured value (2010): 99.917
- Measured value (1H2011): 99.921
- Measured value (2H2011): 99.924
- Measured value (2011): 99.921
- Measured value (1H2012): 99,940
- Measured value (2H2012): 99.932
- Measured value (2012): 99,936