Partneri hirdetés

Data & ICT Service Integration Manager
Place of work: Hungary (Budapest)


Key Performance Indicators / Key responsibilities and deliverables:

  • Service Integration Manager co-ordinates relevant application, VNF and Infrastructure Cloud deliverables for a specific increment (release) of the Customer Facing Service (CFS) according to the targeted dead-lines and roadmap. He/she also takes care that respective deliverables are integrated to build the CFS by steering the Service Architect/Engineer.
  • Manage the service delivery of the assigned services in the Service Center.
  • Manage the transition of the services from existing legacy environment to Pan-Net environment by managing the delivery to the production environment.
  • Preparation, planning, negotiation and maintenance of the overall service delivery (release) roadmap (calendar).
  • Demand management, planning and control of the service portfolio in order to plan and manage the scope of each service delivery.
  • Controls at the service level the transition of application changes from development, through integration & validation to production launch.Manage the delivery of the services in the international DTAG environment for all NatCos.
  • KPI’:
    • On-time delivery of the services.
    • Time to market of the services.
    • Quality of the services.


Detailed jobdescription, responsibilities:

  • Manage the delivery of the services in the international DTAG environment for all NatCos.
  • Service Delivery Management according to defined timeframe, priorities, scope and required quality by Service Manager, Business.
  • Ensure a decision about the implementation of a service delivery into a production environment. Management of the production cutover.
  • Negotiate a service delivery roadmap (calendar) with all stakeholders sufficiently in advance while keeping some flexibility for lately planned changes.
  • Apply a regular control system over all stakeholders (e.g. Service Designers, Application Managers, Application Engineers) involved in the service delivery.
  • Ensure an efficient communication channel with senior management involved to resolve issues and mitigate risks
  • Provide and present regular updates and recommendations to relevant management boards regarding service delivery related to time/scope/quality
  • Organise and chair service delivery coordination meetings with knowledge teams to insure that risks related to time and quality are addressed upfront so application deliverables meet their time slots and to ensure that necessary inputs (plans and quality reports) for the release Go/NoGo decision are provided on time
  • Consolidate necessary inputs (plans and quality reports) for obatining the service delivery Go/NoGo decision from the adequate board, if necessary organise and chair a meeting that substitutes the adequate board.
  • Is responsible for planning and realization of the effective commmunication about the service delivery inside multi service delivery environment of the whole company. Guaranteeds the communication to all relevant stakeholders with target to ensure correspondent information flow.
  • To take part in roadmap and capacity planning within Service center. Manage deliveries containing applications developed in-house as well as from 3rd parties.
  • To take direct responsibility for service delivery and for decissions made within the release management. Responsible for service delivery quality planning against specified quality measures.
  • Monitor service delivery execution, identify risks, propose mitigation procedure. Design and administration of the service delivery library. Evaluate change requests impact.
  • Takes care of logical integrity and completeness of the service delivery increments, application and delivery documentation.§  To asses the knowledge teams deliveries and the service delivery as a whole. Provide regular feedback about the involved Service Center colleagues.
  • Contribute to the overall service delivery by participation in Service Delivery community. Lead Service Delivery community on regular basis.§  Drive improvement activities in the service delivery area.
  • Ensure rapid time-to-market & on-time delivery & quality of the delivered services.
  • Drive service delivery according to DevOps principles in order to achieve agility & fast T2M. Ensure that all services and applications are driven towards Continues Operations via Continues Deployment & Test Automation.Support the implementation of DevOps culture that is striving to achieve Continues Operations.


Skills, capabilities

  • Master Degree in Computer Science, Information Systems, related field or equivalent work experience
  • Experience in service management in telecommunications or IT (at least 10 years).
  • Experience with NT/IT Release Management
  • Experience with implementation of Agile & DevOps concepts (optional)
  • English language - fluent (verbal and written communication skills)
  • Knowledge of other EU working languages would be an asset
  • Understanding multicultural differences
  • Willingness to work in the international teams
  • Excellent written and oral communication skills, resourcefulness and initiative
  • Organizational & Communication skills§  Ability to handle confidential and highly sensitive information
  • Communicate on regular basis with commercial communities in order to assure the service fit and understand future strategy & trends.
  • Ensure close cooperation with all relevant groups within DTAG.
  • Excellent problem solving ability
  • ‘Can do’ attitude. Flexible and adaptable approach to problem solving
  • Freedom to think -  it is expected from the position
    • to define rules and policies
    • to use creative thinking§  to be innovative
    • to provide recommendations & guidance in order to implement services according to commercial strategy
    • share experience within the Service Delivery organization regarding the service delivery.
  • Complexity of problem solving – it is expected from the position
    • to ensure coordination and problem solving between different DT teams
    • to propose process improvements and activities in order to achieve quality standards
    • to solve complex and not clearly specified problems where more solutions are possible
    • to make judgment and solution based on deep knowledge and experienceto come up with newly found, developed solutions
  • Freedom to act / decide
    • According to the general company principles and under the supervision of the superiors
  • Impact on results:
    • Direct – prime: direct responsibility for achieving set targets
    • Direct – shared: joint accountability with others for Service Delivery
  • Creative thinking
  • Self-motivated
  • Willingness to learn
  • Flexibility to travel
  • Knowledge of Agile and DevOps
  • Experience with Telco and IT release management
  • ITIL
  • Project Management

Please send your cv to a nyesev.zoltan@telekom.hu.