Data protection

Personal data includes all information related to you. We need your personal data so that we can conclude an agreement with you and that you can use our services.

Kép leírása: Personal data

What personal data do we store?

Your personal data that we process can be grouped into several categories. Such categories are, in particular, your personal identification and contact data, location data and call information.

Your personal identification and contact data generally contain the following information: name, address, date and place of birth, mother’s maiden name, contact data (e-mail address, telephone number) and the serial number of ID cards.

Your personal data are used and maintained for the period necessary for the fulfillment of our agreement and as required by the relevant laws. Upon expiry of the required retention period your personal data is deleted.

What do we do with your personal data?

We always wish to give our customers the best possible experience. To do so, we need personal data for certain processes, for example your address (city, street house number, etc.). This information help us to suggest the best possible service for your current residence from a technical standpoint. If you ever need to contact us, having your personal data helps us assist you more quickly.

We sometimes use anonymized data for analyses, which enables us to constantly maintain and improve the quality of our offerings. These analyses help us spot certain trends better, for example, showing us where to improve network coverage or which services are preferred by our customers.

Do we transfer your data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).

If you would like to be listed in the phone book or the inquiry service, we need your explicit approval.

Location data are created when your router is connected to the internet or when your mobile telephone is connected to a mobile base station. Therefore, even if the location of the base station is known, your exact location cannot be determined.

Kép leírása: Location data

Why do we need your location data?

We use your location data to establish a connection between the wireless network and your mobile phone. Without this location data, cellular links would not even be possible.

If you use applications on your phone, please check whether and how the application collects your location data.

What do we do with your location data?

We use location data to establish a connection to your device, such as your mobile phone or router. This data is also pseudonymized and aggregated for use in analyses to prevent misuse and disruptions.

This data is also highly beneficial for many other services. Information about the number of people present at a certain location, for example, helps bus and train operators optimize their capacity utilization. This enables these partner companies to better inform you, the customer, which in turn lets you make more informed decisions. As we mentioned before doing such analysis we cannot connect these data to you, do not transfer personal data to third parties and the user or the device cannot be identified. Moreover, you can object to this type of data use at any time.

How is this data passed on to third parties?

Location data are transferred to third parties exclusively in an anonymized form. As a result, movement profiles cannot be traced to a specific individual.

The data generated from phone calls is personal information and, as such, is granted special protection. Telekom saves this data to enable the offered services to function properly and to enable billing. Call content is not saved; we only save the traffic data ("metadata"), such as which number was connected with which other number and for how long.

Kép leírása: Call information

What call information do we save?

Telekom saves the duration, time, the caller’s and the called number for all phone calls.

The data are stored for the duration necessary to fulfill our accounting and tax payment obligations.

The itemized call listing can be provided for the duration specified by the law (2 years).

Do we transfer your data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).

The use of the internet generates a large amount of data and we need to process them for service provisioning purposes.

Kép leírása: Information related to the use of the internet

Information related to the use of the internet

The use of the internet generates a large amount of data and we need to process them for service provisioning purposes.

What internet data do we store as a service provider?

In the case of an unlimited data plan we save general traffic data, such as the durance of use, IP address. If your data plan has a limit, the data volume, usage times and your IP address are associated to your contract data. An exception is when misuse of our services has to be investigated.

How do we use internet data?

Your data lets us calculate when your contractually agreed volume limit (if any) is exhausted. The use of the IP address may be necessary to identify malicious codes, e.g. spam, virus, worms or to fulfill our data supply obligation to the authorities.

In addition, it enables us to identify and correct disruptions in our network at an early stage.

Which data do we process in connection with Magyar Telekom websites?

Cookies and log files.

Why do we use cookies (anonymized visitor IDs)?

Anonymized visitor IDs (cookies) are files or information fragments that are saved on your computer (or any other device connected to the internet, such as your smart phone or tablet) when you visit a website. The cookie generally contains the name of the website from which it is originated, its own “duration” (in other words how long it stays on your device) and its value, which is a random generated unique number.

Cookies are used to optimize websites and to offer you products corresponding to your interests and needs thereby making it easier to use them. Besides, cookies help to accelerate your future browsing sessions and to enhance your experience while using our websites. The cookies can also be used to generate anonymized, aggregated statistical data so that we have a better insight on how people use our websites so that we can improve their structure and content. This information is not suitable to identify you, as an individual.

We may use two kinds of cookies on our websites: session and permanent cookies. Session cookies are temporary, which means that they stay on your device until you leave our website. Permanent cookies remain longer, sometimes as long as you manually delete them.

Other websites use further information, so-called pixel tags, that can be shared with third parties. This directly supports our promotion activities and website development efforts. For example, the website usage information of our visitors can be shared with advertisement agencies so that we can use our online advertisements more effectively.

Log file analysis

We use log files, generated throughout the use of web services, for trend analysis, website statistics and the administration of services, in other words to analyze the “movements” of our visitors in an anonymized manner so that we can improve the quality of our services.

Links

If you see links to other service provider’s websites and click on them then you are redirected to these websites. In such cases, please collect detailed information on the terms of use and data protection rules applicable to the given website.

Do we transfer your data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).

To improve the service quality of Telekom's entertainment services and to enable the financial settlement with our partners, certain information about your devices and the content you select is saved.

Kép leírása: Data related to the use of Telekom TV

What data do we store?

When you use our services, we save technical and user-specific data.

The technical data includes the software version of your set-top box, your customer number and the identification number of the media receiver unit. We also save device-specific data, identified interface connections and device-specific problems (should any occur). The data we save on the content is recorded in the following areas: Type of the set-top box, selected TV channels and menus, content used, when you switch the device on and off, when you change channel and how long you use the Telekom TV service.

What do we do with your personal data?

Your set-top-box and our servers exchange certain authorization and usage information with one another. This is done to enable us to provide you with our services and, of course, bill you for them. To do so, we save which services you used at any given time. We generate statistical analyses of user data to continue to improve our services for you.

Is data passed on to third parties?

No data that can be associated to an individual is passed on to third parties. It may only be passed on to content and media providers after it has been anonymized.

Our applications (e.g. Telekom App, Futótárs, Hello Holnap, Mobilvásárlás, Műsorújság) make our lives simpler and more enjoyable. To keep the associated technology working smoothly, we have to save certain data for a certain amount of time.

Kép leírása: Applications

What data do we store?

For the purpose of using the applications first we need to identify the user. For this, depending on your choice, we use Facebook, Google, e-mail or Telekom authentication. Various applications use different data depending on their original purpose. The data protection statements contained in the individual applications specify the scope of the processed data and the terms of use.

What happens to the data?

We process your data as long as you withdraw your consent (i.e. as long as you do not delete the mobile application from your device). However, in the case of certain applications the simple deletion of the app does not cancel your registration, which means that your data are not deleted automatically. Please, make sure that you read and understand the given application’s data protection statement as to how you can delete your registration and data.

Do we pass on data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).

Personal data includes all information related to you. We need your personal data so that we can conclude an agreement with you and that you can use our services.

Kép leírása: Personal data

What personal data do we store?

Your personal data that we process can be grouped into several categories. Such categories are, in particular, your personal identification and contact data, location data and call information.

Your personal identification and contact data generally contain the following information: name, address, date and place of birth, mother’s maiden name, contact data (e-mail address, telephone number) and the serial number of ID cards.

Your personal data are used and maintained for the period necessary for the fulfillment of our agreement and as required by the relevant laws. Upon expiry of the required retention period your personal data is deleted.

What do we do with your personal data?

We always wish to give our customers the best possible experience. To do so, we need personal data for certain processes, for example your address (city, street house number, etc.). This information help us to suggest the best possible service for your current residence from a technical standpoint. If you ever need to contact us, having your personal data helps us assist you more quickly.

We sometimes use anonymized data for analyses, which enables us to constantly maintain and improve the quality of our offerings. These analyses help us spot certain trends better, for example, showing us where to improve network coverage or which services are preferred by our customers.

Do we transfer your data to third parties?

It is part of our basic principles that your personal data is only transferred to third parties if you give your consent thereto or it is allowed or necessitated by the law (e.g. authorities).

If you would like to be listed in the phone book or the inquiry service, we need your explicit approval.

Data protection guidance